Control the second opinion
Almost every time a treatment plan is recommended by a dentist, the patient will ask the dental assistant, hygienist, or even front desk staff for an opinion. Consequently, the team must receive the verbal skills necessary to reinforce and validate the doctor's recommendations.
Script your way to success. With appropriate scripting, the dental team can provide the enthusiastic, positive reinforcement patients need to move forward with treatment. Scripts keep everyone on the same page and train team members to say the right thing at the right time.
Don't leave your team unprepared. Improving your team's verbal skills starts with effective scripts. But it doesn't end there. At morning meetings, you and the team should review and role-play the scripts to ensure they know what to say and how to say it. This type of interactive training gives your team the experience and confidence they need to work through different scenarios and strengthen their communication skills.
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