Training programs can improve performance, cash flow

Jul 15, 2010

Visionary Management is offering two new training programs designed to help dental practices make more money and improve employee performance. These in-office training programs for front desk staff are offered in Pennsylvania, New Jersey, Delaware, New York, Connecticut, and Maryland.

The Schedule Optimizer program is designed to teach office staff:

The three primary reasons why patients don't keep their appointments
How to control the appointment book
Verbal skills to reduce appointment cancels and no-shows
What systems to put in place to fill the gaps in your schedule
How to schedule to achieve desired production goals

The Get Off the Collections Treadmill program is designed to speed up collections and improve cash flow, while preserving relationships with patients, according to the company. Staff will learn how to:

Achieve 98.5% collections
Dramatically reduce the amount and age of accounts receivables
Avoid common coding errors
Present financial options and collect payment due at the time of service
Deal with nonpayment by insurance
Streamline the process for billing and claims submission

"Our programs are for self-motivated doctors who are serious about practice growth and committed to professional excellence and personal development," said Peter Gopal, Ph.D., president of Visionary Management, in a press release. "Real-world practice problems are complex and are usually not solved by purchasing a book. Neither can they be solved with free advice and opinions offered by various online dental communities. These types of products and services can sometimes be helpful, but rarely do they help increase production in a significant or sustainable way."

The programs are delivered in the dentist's office so employees don't have to travel and disrupt day-to-day care. Training is designed to help front desk staff learn concepts and develop skills to solve specific problems at each dental practice. Written materials and scripts are provided. Each in-office seminar concludes with the development of a customized action plan for the office and team.

In addition, Visionary Management includes follow-up support for 60 days at no additional charge. During this period, the company will work one-on-one with your staff by telephone and e-mail to help them with implementation.