An efficient, well-managed schedule makes for a good day for patients, team members, and the dentist. When the practice loses control of the schedule for whatever reason, chaos ensues. Is there a more stress-inducing sight in all of dentistry than a reception area full of angry, frustrated patients?
Schedule on a per-chair basis. Each dental chair represents potential production. When evaluating the schedule, look at each of the available dental chairs as an opportunity. For example, a dentist should be using a minimum of two main chairs, effectively rotating between patients. Once both chairs can be filled at the proper level, having two assistants for the two main chairs will allow that practice to grow.
Don't tolerate a high number of no-shows and last-minute cancellations. To alleviate this issue, let patients know that their appointments have been especially reserved for them. Use effective verbal skills and scripting to emphasize the need for the treatment scheduled, as well as to educate patients on the value of making appointments before they leave the office.
Roger P. Levin, DDS, is the chairman and CEO of practice management consulting firm Levin Group.
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