We have all lived through some difficult times in the past few weeks that have challenged our preparedness. It's always prudent to prepare for a crisis, even when one is not imminent. You should check supplies, ramp up your technology, create contingencies, and set clear employee policies. This is the time when you can make the most sound and effective decisions.
Check your remote access plan. Many practices think they have complete remote access capability, but they have not factored in what happens when millions of people start working from home. Check with your IT department or company to find out how well your practice is prepared to work remotely given the current situation.
Don't forget to check in with local temp agencies. Develop a relationship with a temp agency, find out how it works, determine what positions it can fill, and get pricing information. You don't want to be caught short on a given morning if you suddenly find you need additional labor.
Roger P. Levin, DDS, is the CEO of Levin Group, a leading dental management consulting firm, and one of the most sought-after speakers in dentistry. Dr. Levin has authored 65 books and more than 4,000 articles on dental practice management and marketing. You can sign up for the Levin Group Tip of the Day.
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