A busy dental office will always experience its share of challenges and problems, but a positive attitude is often the first step to overcoming adversity. Think of a problem as an opportunity to improve performance.
In meetings, focus on ways to meet challenges. A well-run staff meeting can have a highly positive impact on office morale. Rather than getting discouraged by problems, motivate your team to brainstorm to find solutions. This will improve performance and also help everyone approach the day with an upbeat attitude.
Don't complain. Many people are given to complaining about the day's challenges. Instead of joining the crowd, be the person who offers solutions.
Roger P. Levin, DDS, is the founder and CEO of Levin Group, the leading dental practice consulting firm in North America. For the complete list of dates and locations where you can attend his latest seminar, visit www.levingroup.com/gpseminars.
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