Podcast: What DSOs are looking for as we wrap up 2024

In this episode of "The DrBicuspid.com Podcast," I interviewed Beth Gaddis, editor in chief at Planet DDS, about the main priorities and trends in the dental service organization (DSO) industry. Gaddis is a regular contributor to DrBicuspid.com, with a focus on the DSO market. Her most recent article includes interviews with multiple DSO leaders who share their thoughts on technology and what they are rolling out in their practices.

Beth Gaddis.

During our interview, Gaddis discussed the importance of technology, specifically artificial intelligence (AI) in dental practices, and how it can improve patient education and treatment planning. She also spoke about the role of automation in revenue cycle management and the benefits it brings to dental practices. Other topics covered include the impact of technology on patient communication, the importance of soft skills in team members, and the use of APIs to connect different systems in dental practices.

Podcast takeaways

• DSOs are prioritizing the implementation of technology that standardizes operations across multiple locations.
• AI is being widely adopted in dental practices, particularly in x-ray analysis, to assist in treatment planning and patient education.
• Automation and AI are streamlining revenue cycle management processes, such as insurance verification and payment collection.
• Technology is improving patient communication and convenience with features like online scheduling and digital forms.
• Soft skills training is important for team members, especially younger employees.
• APIs are becoming increasingly important in dental practice management systems, allowing for seamless integration with specialized industry partners.

Podcast chapters

00:00 --  Introduction and background
02:02 --  The role of technology in DSOs
04:02 --  The impact of technology on patient communication
06:16 --  The rise of automation in dental practices
08:11 --  Automation in revenue cycle management
10:09 --  Overcoming resistance to automation
12:58 --  The rise of APIs in dental practice management

You can hear my interview with Gaddis, which is sponsored by Garfield Refining, below. Right now, DrBicuspid podcast listeners can get 50% off their refining fee when they refine with Garfield by using the code DRBPOD-24. Visit www.garfieldrefining.com/drbicuspid to learn more and download your shipping label to get started today.