Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesNew trial date set for dentist accused of covering up murderA dentist accused of helping his son cover up the 2023 murder of a 38-year-old woman will not have his day in court until 2026.ObesityBariatric surgery may raise oral disease riskTeam ManagementWhy dentists must have the hard conversation about dental team members nowPodcastsPodcast: Dr. Martin Mendelson on transforming dentistry through behavioral scienceVulnerable PopulationsTackling the senior oral healthcare crisis