Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesMan arrested for torching orthodontics practiceA 62-year-old man was arrested for suspected arson and burglary after he was allegedly found inside an orthodontics practice set ablaze.CardiovascularTime for a dental care protocol for heart transplant patients?Office ManagementShopping for a new credit card processor won't lower your feesPractice SalesChoosing the right adviser for acquiring a dental practiceLegal IssuesMan accused of botched dental procedures sentenced