Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesMore details emerge involving the death of dentist and wifeSome details have emerged since a dentist and his wife were found shot to death at their home in Ohio more than a week ago.Legal IssuesDentist with long disciplinary history, now 79, agrees to surrender his licenseVulnerable PopulationsTooth loss may affect thinkingPractice SalesThe economic and legislative shifts shaping practice salesSponsor ContentWebinar: The 2026 Practice Upgrade Blueprint