Laura Hatch

Dental Practice
5 key performance aspects for new dental office receptionists
Does your practice need to hire a receptionist? Have you thought about the receptionist's role and how the team member can rock the position's responsibilities? Laura Hatch, founder of Front Office Rocks, has thought about it and offers five key performance aspects for new receptionists.
July 16, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
Dental Practice
Cancellations and no-shows: A fee will not fix the problem
Every practice is faced with the issues of patient cancellations and no-shows. Many practices charge patients a fee when they don't show for their appointments, but Laura Hatch, founder of Front Office Rocks, has a different strategy that may lead to better communication with your patients and a fuller schedule.
April 9, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
Dental Practice
3 ways to become a proactive practice
There are essentially two types of dental practices: reactive practices and proactive practices, writes Laura Hatch, founder of Front Office Rocks, a dental practice front office training firm. If you are concerned your practice is in the reactive category, Hatch offers three practical ideas to help your practice change that to increase your productivity.
January 10, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
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Top Stories
Legal Scales
Legal Issues
New trial date set for dentist accused of covering up murder
A dentist accused of helping his son cover up the 2023 murder of a 38-year-old woman will not have his day in court until 2026.
Robot Surgery Vadim
Obesity
Bariatric surgery may raise oral disease risk
Kelly Tanner 400
Team Management
Why dentists must have the hard conversation about dental team members now
Dr. Martin Mendelson.
Podcasts
Podcast: Dr. Martin Mendelson on transforming dentistry through behavioral science
Adobe Stock/Angelov.
Vulnerable Populations
Tackling the senior oral healthcare crisis
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New trial date set for dentist accused of covering up murder
By Melissa Busch
A dentist accused of helping his son cover up the 2023 murder of a 38-year-old woman will not have his day in court until 2026.
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Bariatric surgery may raise oral disease risk
By Ava Barros
Bariatric surgery may alter the microbiota in patients, magnifying their risk of periodontal and other dental diseases.
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Robot Surgery Vadim
Why dentists must have the hard conversation about dental team members now
By Kelly Tanner, PhD, RDH
Rising labor costs demand frank discussion about performance and culture, says Kelly Tanner, PhD, RDH. Delays will be costly.
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Podcast: Dr. Martin Mendelson on transforming dentistry through behavioral science
By DrBicuspid.com staff writers
In this podcast, Dr. Martin Mendelson shares actionable steps clinicians can take to banish burnout and step into being effective leaders.
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Tackling the senior oral healthcare crisis
By Dr. Candace Mitchell, Dr. Richard Gesker, MBA, Dr. Monique Powell-Davis
Millions of seniors lack dental coverage, risking serious health complications. One partnership is transforming oral health access for older adults.
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Adobe Stock/Angelov.
Dentist accused of disfiguring patients ordered to pay $9.5M
By Melissa Busch
A judge ordered a dentist to pay $9.5 million to two dozen former patients who claim they were permanently disfigured after treatment.
December 8, 2025
Gavel Us Bills Domnitsky
Did you know this may speed up tooth eruption?
By DrBicuspid.com staff writers
Elevated levels of a certain hormone in utero may hasten how early and how many teeth erupt in infants before the age of 6 months.
December 8, 2025
Adobe Stock/ake1150.
Which rebate will get you the most dental patients?
By Ava Barros
Researchers tested offering rebates of four varying amounts and reported that discounts above this amount spurred visits among irregular dental patients.
December 8, 2025
Dental Patient Receipt Oscar
Redefining what’s possible with universal composites
By Dr. John Zalesky
Dr. John Zalesky and the Catapult Education Evaluators provide their clinical feedback of Ultradent's Transcend Universal Composite.
December 8, 2025
2025 12 02 Catapult Universal Composites 400
Do’s and don’ts for riding out economic change
By Dr. Roger P. Levin
A cooling economy is affecting practices. Dr. Roger P. Levin shares what your practice should be doing to boost production.
December 8, 2025
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Dental assistant shot at practice ID'd
By Melissa Busch
A dental assistant who was allegedly shot multiple times, including in her face, at a Georgia practice has been identified.
December 5, 2025
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Tooth loss may be linked to depression
By Ava Barros
Patients with tooth loss may benefit from cognitive evaluation and interventions.
December 5, 2025
Man Depressed Aramyan
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