Laura Hatch[email protected]Dental Practice5 key performance aspects for new dental office receptionistsDoes your practice need to hire a receptionist? Have you thought about the receptionist's role and how the team member can rock the position's responsibilities? Laura Hatch, founder of Front Office Rocks, has thought about it and offers five key performance aspects for new receptionists.July 16, 2018Dental PracticeCancellations and no-shows: A fee will not fix the problemEvery practice is faced with the issues of patient cancellations and no-shows. Many practices charge patients a fee when they don't show for their appointments, but Laura Hatch, founder of Front Office Rocks, has a different strategy that may lead to better communication with your patients and a fuller schedule.April 9, 2018Dental Practice3 ways to become a proactive practiceThere are essentially two types of dental practices: reactive practices and proactive practices, writes Laura Hatch, founder of Front Office Rocks, a dental practice front office training firm. If you are concerned your practice is in the reactive category, Hatch offers three practical ideas to help your practice change that to increase your productivity.January 10, 2018Page 1 of 1Top StoriesAnesthesiaWhat you need to know about this dental anesthetic-buffering game changerIn the latest episode of "The DrBicuspid.com Podcast," we take a deep dive into BufferPro's creation and value to dentistry with leaders from Septodont and Premier Dental Products.Immune SystemAtopic dermatitis may be linked to poor oral healthOrganized DentistryADA responds to ADHA's dental workforce objectionOrganized DentistryDental society responds to risk of water fluoridation's endRegulatory UpdatesBlood infection-causing germ found in popular toothpaste